How do I perform a change of decoder ownership process?
Change of ownership happens when…
You bought a second-hand decoder
You received a decoder as a gift
You inherited the decoder
So, you have a decoder that you want to use? Download our Change of Ownership form to start the process.
The completed form and other required documents can be dropped off at a MultiChoice Service Centre or Agency, sent via email to help@dstv.com or faxed to 011 577 4901.
The following documents are needed together with the change of ownership form to complete the request for change of ownership:
New owner’s ID document (the previous owner’s ID isn’t needed anymore)
If bought from a second-hand retailer, proof of purchase and the new owner’s identity document.
If previous owner is deceased, and the new owner is related to the deceased, we require the Executor Letter and the new owner’s identity document, along with this completed Affidavit document.
If previous owner is not known to new owner, we require proof of purchase and the new owner’s identity document.
If the bank account holder is different to the subscriber, we require the Third-Party Authority to Debit Form, together with proof of banking i.e., a bank statement, a bank-stamped letter, or a cancelled cheque.
Please Note: Passport holders are to visit their closest DStv Agency or Service Centre to complete the process.